Which Australian Insurance Policies Include Choice of Repairer as Standard?

Under the Motor Vehicle Insurance and Repair Industry Code of Conduct, which is enforced by the ACCC, you have the legal right to choose your own repairer for insurance repairs in Australia. While specific policy terms vary between insurance providers, this code ensures you are not locked into an insurer’s preferred network and can select a workshop you trust.

We support your right to choose and work with all car insurance companies to provide Stress Free Claims Handling. Regardless of which insurer you are with, you can exercise this choice to ensure your vehicle receives high-quality attention rather than being restricted to a shop focused on insurer cost-efficiency.

Key benefits of exercising your right to choose an independent repairer like us include:

• Quality Assurance: We prioritize our reputation and factory-quality finishes, utilizing over 20 years of experience in panel beating and precision spray painting.
• Not-at-Fault Benefits: If you are not at fault in an accident, your rights are fully preserved. We provide a free loan car to keep you mobile while we handle the repair process.
• End-to-End Service: We manage everything from 24/7 towing and diagnostics to final detailing and insurance liaison.

If you want to ensure your vehicle is restored correctly with Fair, Transparent Pricing, we recommend checking your specific policy disclosure statement (PDS) for “choice of repairer” wording, though the industry code provides a strong foundation for your consumer rights.

• Choice of Repairer Car Insurance Australia: Top Policy Guide 2026