In Victoria, you have the legal right to choose your own smash repairer, and your insurer cannot force you to use their preferred workshop. To request a specific panel beater for your claim, you should follow these steps:
- Call us immediately: Contact our team at (03) 9317 3354 right after an accident. We can arrange 24/7 towing from anywhere in Melbourne’s western suburbs and lock in a repair slot for you.
- State your choice to your insurer: When you contact your insurance company, clearly state that you are nominating us as your chosen repairer under your policy’s right to choose. You will need to have your claim number, policy number, and accident details ready.
- Let us handle the liaison: Once you have nominated us, we take over the stress-free claims handling. We schedule assessments, handle all communication with your insurance company, and secure repair authorizations on your behalf.
- Stay mobile: If the accident was not your fault, we provide a free not-at-fault loan car for the full duration of the repairs, keeping you on the road while we restore your vehicle.
With over 20 years of experience, we work with all car insurance companies to ensure your vehicle is repaired to factory standards using genuine parts and precise color matching.
Related FAQs
What New Repair Technologies are being Shown at the Melbourne Expo?
Read More »: What New Repair Technologies are being Shown at the Melbourne Expo?The Collision Repair Expo Melbourne 2026 is showcasing a significant shift toward digital and safety-integrated technologies. We are particularly focused on the following advancements being demonstrated at the Melbourne Convention and Exhibition Centre (MCEC): With over 20+ years of experience,…
When is the 2026 Collision Repair Expo at the Mcec?
Read More »: When is the 2026 Collision Repair Expo at the Mcec?The Collision Repair Expo 2026 will be held from 14 to 16 May at the Melbourne Convention and Exhibition Centre (MCEC). Located in the South Wharf precinct of Melbourne’s CBD, the event is co-located with the Australian Auto Aftermarket Expo.…
How do I Find the Exact Oem Paint Code for my Car Repair?
Read More »: How do I Find the Exact Oem Paint Code for my Car Repair?To find the exact OEM (Original Equipment Manufacturer) paint code for your vehicle, you typically need to locate the manufacturer’s identification plate or sticker on the car’s body. Common locations include the door jamb, under the bonnet, or inside the…
Do I have the Right to Choose my Own Repairer in Australia?
Read More »: Do I have the Right to Choose my Own Repairer in Australia?Yes, you have the legal right to choose your own repairer for insurance repairs in Australia. Under the Motor Vehicle Insurance and Repair Industry Code of Conduct, which is enforced by the ACCC, no insurer can force you to use…
What is the Best Car Paint Chip Repair Kit for Australian Conditions?
Read More »: What is the Best Car Paint Chip Repair Kit for Australian Conditions?While many retailers in Australia offer automotive touch up paint pens and stone chip repair kits, these DIY solutions are generally only effective for tiny, shallow chips (smaller than a fingernail) on flat, non-metallic surfaces. For Australian conditions, where heat…