How do I Manage a Car Insurance Claim after a Collision?

Managing a car insurance claim after a collision can be a complex process, but we offer Stress Free Claims Handling to manage the burden for you. Following these steps will help ensure a smooth recovery:

1. Document the Scene and Collect Information: Immediately after the collision, take clear photos of the damage from multiple angles. Collect the other driver’s full name, phone number, licence number, vehicle registration, and insurance provider. If witnesses are present, note their contact details, and obtain a police report reference if they attend the scene.
2. Verify Your Coverage: Check your policy to confirm your eligibility and whether you have comprehensive or third-party cover. Having your policy number and incident details ready will simplify the lodgement process.
3. Report the Accident Promptly: Notify your insurer as soon as possible. Under Australian law, you generally have the choice of repairer, meaning you can direct your insurer to work with us rather than a repairer they choose for you.
4. Professional Liaison: Once you provide us with your claim number, we take over all communications with the insurer. This includes submitting itemised quotes, coordinating with assessors, and managing repair approvals. We work with all car insurance companies to ensure your vehicle is restored to factory standards using genuine parts and precise colour matching.
5. Stay Mobile: If you are not at fault, we can provide a free not-at-fault loan car to keep you moving while your vehicle is in our shop. We also offer 24/7 towing and vehicle recovery to bring your car to our Ravenhall workshop.

With over 20+ years of experience, we handle the paperwork and technical hurdles—such as quote disputes or documentation errors—so you don’t have to. You can Get a Free Quote today to begin the process.

• Car Insurance Claims Assistance: Not at Fault and Choice of Repairer