Yes, we provide comprehensive insurance liaison and claims assistance to help you navigate the recovery process after an accident. With over 20 years of experience, our team in Ravenhall is well-practised at handling claims directly with all car insurance companies to ensure your experience is as seamless as possible.
We support you through every stage of the process, including:
- Documentation Review: Our staff reviews your paperwork, including policy details and accident photos, to ensure everything is correct before lodgement to avoid delays.
- Insurer Liaison: We act as your single point of contact, managing the paperwork, coordinating with assessors, and handling all follow-up communications so you don’t have to chase updates yourself.
- Repair Approvals: We prepare detailed, itemised quotes and manage the approval process with your insurer, ensuring work only begins once they have authorised the repairs.
- Third-Party Claims: If you are not at fault, we can lodge the claim directly with the other driver’s insurer, manage the paperwork, and ensure you pay no excess.
In addition to managing the administrative side of your claim, we provide 24/7 towing and can arrange a free not-at-fault loan car to keep you mobile while we restore your vehicle to factory standards. You have a legal right to choose your own repairer; simply notify your insurer that you have chosen us, and we will take over the rest of the communication for you.
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