In Victoria, you have the legal right to choose your own smash repairer, and your insurer cannot force you to use their preferred workshop. To request a specific panel beater for your claim, you should follow these steps:
- Call us immediately: Contact our team at (03) 9317 3354 right after an accident. We can arrange 24/7 towing from anywhere in Melbourne’s western suburbs and lock in a repair slot for you.
- State your choice to your insurer: When you contact your insurance company, clearly state that you are nominating us as your chosen repairer under your policy’s right to choose. You will need to have your claim number, policy number, and accident details ready.
- Let us handle the liaison: Once you have nominated us, we take over the stress-free claims handling. We schedule assessments, handle all communication with your insurance company, and secure repair authorizations on your behalf.
- Stay mobile: If the accident was not your fault, we provide a free not-at-fault loan car for the full duration of the repairs, keeping you on the road while we restore your vehicle.
With over 20 years of experience, we work with all car insurance companies to ensure your vehicle is repaired to factory standards using genuine parts and precise color matching.
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