How do I Start a not at Fault Insurance Claim after a Car Accident?

To start a not-at-fault insurance claim after a car accident, you should follow these essential steps to protect your interests and ensure a stress-free recovery:

1. Document the Scene and Exchange Details: Immediately gather the full names, contact numbers, registration plate numbers, and insurance information of all parties involved. If possible, take photographs of the damage from multiple angles and collect witness statements.
2. Contact Your Insurer: Even if you were not at fault, you must report the accident to your own insurance provider as part of the standard car insurance claim process in Australia. Clearly state that you were not at fault and provide the evidence you collected.
3. Choose Your Repairer: In Victoria, you have the legal right to choose your own repair shop. At this stage, you can contact us to manage the process. We work with all car insurance companies and provide Stress Free Claims Handling by managing the paperwork and negotiations on your behalf.
4. Address Your Excess: As a not-at-fault driver, your insurance excess should typically be waived or refunded. We act as your insurance liaison to help secure a car insurance excess refund, ensuring you are not out of pocket for an accident you did not cause.
5. Maintain Mobility: While your vehicle is being restored to factory standards by our experienced technicians, we provide a free not-at-fault loan car to keep you mobile. We can also coordinate 24/7 towing if your vehicle is not drivable.

By following this procedure, you can navigate the liability assessment and repairs with confidence. Feel free to reach out to us for a Free Quote or assistance with your claim lodgement.

• Not at Fault Insurance Claim Procedure: Step‑by‑Step Guide